These Terms and Conditions govern your use of the AI Calling Agent service provided by Alrwyt Alwash (“we”, “our”, “us”). By purchasing or using our service, you agree to these terms in full.
By signing up for any package, you agree that:
All packages are billed in advance. Payment is required before your AI calling agent is activated. We do not provide access to the service until full payment is received.
We accept all major credit cards, debit cards, and bank transfers. All prices are denominated in United Arab Emirates Dirhams (AED) and exclude Value Added Tax (VAT). VAT will be added where applicable at checkout at the prevailing federal rate (5%) in accordance with UAE Federal Decree-Law No. 8 of 2017.
Your subscription is billed monthly in advance on the same date each month. It is your responsibility to ensure payment details are kept up to date.
You may cancel your subscription at any time by contacting us at info@alrwytalwash.com.
All payments are non-refundable. If you cancel your subscription:
Upon cancellation, your AI calling agent will continue to operate until the end of your current billing month. After that date, the service will be deactivated automatically.
Your subscription will not automatically renew after cancellation. You will not be charged again after your cancellation is confirmed and your current billing period ends.
We operate a strict no-refund policy. This includes but is not limited to:
Exception: If we are unable to activate your service within 48 hours of payment due to an error entirely on our part, a full refund will be issued.
Our free demo is provided as a one-on-one live meeting. During this session, our team will walk you through a live demonstration of the AI calling agent tailored to your business operations. The demo is for evaluation purposes only and does not constitute a paid subscription.
The free demo is available by appointment only. You can book your demo session through our website. Demo sessions are subject to operational availability.
The demo is a one-time session per business entity. We reserve the right to decline or reschedule demo requests at our absolute discretion.
A one-time setup fee is charged at the commencement of your service. This fee is non-refundable regardless of subsequent cancellation. Setup fees exclude UAE VAT.
We aim to have your AI calling agent live within 24 hours of successful payment and onboarding setup completion. Delays caused by incomplete or inaccurate information provided by the client are not our responsibility.
Each package includes a fixed tier of voice minutes, SMS, and emails per month as explicitly stated on our pricing page.
If you exceed your included usage limits, overage charges will apply. You will be notified before additional charges are applied where technically feasible. All overage charges exclude UAE VAT.
Unused voice minutes, SMS, or emails do not roll over to the subsequent month. They expire automatically at the end of each billing period.
We aim to provide a highly reliable and uninterrupted service. However, we do not guarantee 100% uptime and are not liable for:
You are uniquely responsible for:
All AI scripts, workflows, localized prompt structures, automation sequences, and core software systems developed by Alrwyt Alwash remain our exclusive intellectual property. You are granted a limited, non-exclusive, non-transferable license to utilize these assets during your active subscription period only.
To the maximum extent permitted by the federal laws of the UAE and the local laws of the Emirate of Dubai, Alrwyt Alwash is not liable for:
Our total aggregate liability to you for any claim arising out of or relating to these terms shall not exceed the total amount paid by you to us in the single billing month immediately preceding the event giving rise to liability.
Your use of our service is also governed by our Privacy Policy, which is incorporated into and forms an integral part of these Terms & Conditions. By using our service, you consent to the collection, processing, and localized hosting of your information as described in our Privacy Policy.
These Terms & Conditions are governed by, and construed in accordance with, the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai. Any dispute, controversy, or claim arising out of or relating to this contract, including its existence, validity, interpretation, performance, or termination, shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.
We reserve the right to update or modify these Terms & Conditions at any time. We will notify you of significant changes via your registered email address. Continued use of our platform or service after such changes are posted constitutes your explicit acceptance of the updated terms.
For any questions or legal inquiries regarding these Terms & Conditions, please contact us at:
Official Web Address: https://ai.alrwytalwash.com/